Thank you for shopping with us. We strive to provide the best digital products and services to meet your needs. Please read this policy carefully as it outlines your rights with respect to refunds for digital products purchased through our website.

1. Refunds for Digital Products

Due to the nature of digital products, we cannot offer refunds once the product has been accessed, downloaded, or used. By completing your purchase, you acknowledge and agree to this.

However, we do provide refunds under specific circumstances, as outlined below:

You are eligible for a refund if:

• The digital product was not as described or there was an error in the product.
• There was a technical issue that prevented access or use of the product, and this issue was caused by us or the product itself.
• The product was purchased but not downloaded or accessed, and a refund request is made within 14 days of the purchase.

2. Exceptions for the European Union (EU) Customers

In accordance with the EU Consumer Rights Directive, customers within the EU have the right to request a refund within 14 days of purchase. However, this right is waived once the digital product is accessed, streamed, or downloaded, provided that:

• You gave explicit consent and acknowledged that you lose the right to withdraw once the download or streaming begins.

If no consent was given at the time of purchase, you may still be eligible for a refund under the EU 14-day withdrawal period, provided the product has not been accessed or downloaded.

3. How to Request a Refund

To request a refund, please contact our support team at aleksandar@mail-aid.com with the following details:

• Your name
• Order number
• A detailed explanation of why you are requesting the refund

Our team will review your request and respond within 5-7 business days.

4. Non-Refundable Products

The following types of products are not eligible for refunds:

• Custom or personalized digital products
• Subscriptions once the first download has been made
• Bundled products where any part of the bundle has been downloaded or accessed

5. Disputes and Chargebacks

If you are unhappy with the product or have any issues, we encourage you to contact us before filing a dispute or chargeback. We will do our best to resolve any concerns promptly.