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Contact information

Have questions, inquiries, or ready to start a project? We're here to help.
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+359-98988-98953
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aleksandar@mail-aid.com
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Frequently Asked Question

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Will I be assigned an email marketer with poor English skills from Upwork for example?

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No, you won’t be assigned to a random marketer. All your communication will be directly with Aleksandar, the founder, who oversees all client projects as the general project manager. Our in-house team consists of experienced professionals, all fluent in English and highly skilled in marketing. Each team member, whether a designer or strategist, holds a bachelor’s degree in marketing.

How often will you communicate with us?

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We tailor our communication frequency to suit your needs. You’ll have a dedicated Slack channel with the founder and the team responsible for your email structure. We actively monitor all messages, and we’re proud to say that our clients typically receive responses within 30-45 minutes on average. We also send daily, weekly and monthly reports.

Do you have short/long contracts?

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We believe every client is unique, so we customize contracts based on your specific needs. Our contracts are flexible and can be terminated with just 5 days’ notice.

Do you offer guarantees?

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Yes, we do offer a guarantee. If you don’t achieve at least a ROI from our services, we will fully refund our fee. Plus, you’ll get to keep all the email sequences we’ve created for you.​

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